Overview
Fashion Customer Service Representative - GermanThis range is provided by TP. Your vigente pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range
Responsibilities
Receive incoming telephone calls from new and existing customersManage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service deliveryProvide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase salesRequirements
Key CompetenciesData accuracyAttention to detailAbility to gain immediate credibility and trustExceptional communication skillsPC and system literateCandidate Profile
Confident and enthusiasticThe ability to work well as part of a team as well as independentlyC2 level of GermanFluency in EnglishFirst class written, verbal and interpersonal skillsNumerate and articulateWell organized, reliable and thoroughDesirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediumsEmotional Intelligence:



Understanding and managing one 's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationWhat we offer
38,5 hours/week, from Monday to Friday, from 9.00 to 18.00Salary: 17.769€ gross/yearTemporary contractReferral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)Individual career paths to grow within the projectWe are one of the world 's largest providers of contact center servicesEngage in an excellent work environment and team building activitiesDynamic and international environmentDiversity, Equity & Inclusion
TPis home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.Seniority level
Entry levelEmployment type
TemporaryJob function
Customer ServiceIT Services and IT Consulting
#J-18808-Ljbffr

📌 Fashion Customer Service Representative - German - €17.769 A Year (Madrid)
🏢 TP
📍 Madrid