ABOUT GREYSTARGreystar is a leading, fully integrated integral real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management.
Greystar was founded by Bob Faith in **** to become a provider of world-class service in the rental residential real estate business.
To learn more, visit DESCRIPTION SUMMARYWorks as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.The base salary for this role starts from €25,500 depending on experience.
In addition to the base salary, this role may be eligible to participate in on-site bonus programs.JOB DESCRIPTIONKey Role ResponsibilitiesWorks as part of a team, supporting and respecting other team members, to deliver exceptional resident living.Supports the creation of a positive, memorable experience for residentsDelivers all aspects of customer service,



including a comprehensive front of house service anticipating and exceeding resident expectations.Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure.Supports events and activities within the CommunityEstablishes and maintains relationships with University clients.Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.Undertakes marketing activities such as attending open days and leafleting to promote the property.Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.Assists with summer Community preparations, including move-in and move-out processes.Completes Health and Safety compliance activities in line with the Company's policies and procedures.Participates where required in an on call roster to provide out of hours emergency support for the Community.Chase outstanding rent arrears following rent collection procedures in meeting property targets.Promote tenancy extensions and other revenue streams such as vendingRaise purchase orders in accordance with proceduresEnsure tenant refunds are completed in a timely manner and in line with Greystar's policy.Look to maximise efficiency of utilities.Knowledge & QualificationsGood level of general educationProficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)A knowledge and understanding of UK Health and Safety requirements and legislationExperience & SkillsEssentialExcellent customer service skills and significant experience in a customer facing service delivery role.Good team player with strong relationship building and influencing skillsAbility to act autonomously, taking decisions and/or action when required.Fluent English verbal and written communication skillsExcellent organisation skills with the ability to multi task and prioritiseNumerical skills necessary to complete the above activitiesSelf and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audienceFlexible approach to work and adaptable to thrive in a changing environment.Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and othersImportant Notice:Greystar will never request your banking details or other sensitive personal information during the interview process.
Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
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📌 Customer Service Administrator (Barcelona)
🏢 Greystar
📍 Barcelona