OverviewDMC Customer Service Manager – Madrid, SpainSalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, SpainA boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe.
The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.
They design high-end, customized itineraries highlighting art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers.
Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.ResponsibilitiesResponsible for the overall reservationsInteracting with customers daily by answering their questions and directing them to the appropriate service for their needsCreating customer loyalty programs to increase revenue and improve client retentionEstablishing customer service policies and proceduresProvides information regarding area, including directions, attractions, shopping, nightlife,



or recreational opportunitiesArranges sightseeing and other toursAcquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation timesProvides a variety of business services such as shipping packages and assisting with printing needsPlans and schedules special events, parties, or meetingsDevelops and maintains service relationships to fulfill the needs of customers, guests, or employeesPerforms other related duties as assignedQualificationsPrevious experience in Travel or hospitality Industry at least 3-5 years at level of sales manager, group coordinator, conciergeProficiency in English and Spanish requiredDetail oriented team player, we work individually and in teamsWell-educated, knowledge of the Spanish & Portuguese market is a plusExperience working with Americans is a plusStrong business sense and industry experienceExcellent leadership, coaching and people management skillsPerks6 months of trainingPrivate healthcare insuranceTrips with the teamsAfter 6 months, you will access the bonus program for employeesYou work Monday to FridayHow to applyDo not miss it!
Please apply today or send your CV ****** social: us @COREcruitment#J-*****-Ljbffr

📌 Dmc Customer Service Manager - €28.000 - €30.000 A Year (Madrid)
🏢 Corecruitment
📍 Madrid