About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role Overview
Planet is seeking a communications and programme professional to support communications, engagement and programme coordination for our AI-First transformation programme.
Planet is a global payments and software technology business, with teams, customers and partners across multiple markets. This role will help colleagues understand how AI can support their work, while keeping key activity organised and moving forward across the business.
Reporting to the Chief of Staff, the role will work closely with Corporate Affairs, which manages internal and external communications, the Centre of Excellence for AI and our Digital Workplace team.
This is a role for someone who combines clear communication, structured planning and practical coordination. It sits at the intersection of communications, change management and programme delivery, with regular exposure to senior leaders and teams across Planet’s international business.
What You Will Do
AI Academy Content & Curation
Curate and structure content for regular AI Academy sessions, including use cases, tools, success stories and practical examples
Identify strong internal and external examples that show how AI can be applied in day-to-day work
Create content that is relevant, simple and useful for colleagues across different roles, markets and teams
Maintain a library of reusable AI Academy resources, learning materials and communications assets
Communications Strategy & Delivery
Develop and support a clear, engaging AI communications plan
Create messaging that builds understanding, confidence and interest in Planet’s AI work
Support delivery across internal channels, including email, intranet, presentations,



live sessions, town halls and leadership briefings
Help maintain a consistent, approachable voice across AI-related communications
Employee Engagement & Adoption
Support activity that increases participation in AI Academy sessions and helps colleagues make practical use of AI tools
Develop creative approaches that make AI accessible, practical and relevant
Gather feedback from colleagues and use it to improve engagement activity
Capture and share success stories from different countries, functions and business areas
Programme Coordination & PMO Support
Support planning, tracking and reporting across AI transformation workstreams
Coordinate actions, milestones and dependencies across multiple teams
Maintain programme plans, engagement calendars and governance documentation
Prepare materials for leadership reviews, steering groups and programme updates
Track progress, risks and key decisions, and support follow-through on actions
Stakeholder Collaboration
Build strong working relationships with Corporate Affairs, the Centre of Excellence for AI and Digital Workplace teams
Work with colleagues across Planet’s integral teams to share knowledge, highlight good practice and help successful ideas travel across the organisation
Support measurement and reporting on participation, engagement and adoption
Use insights to shape future communications, learning and engagement activity
Who You Are
Experience in communications, programme management, change management or business transformation roles
Strong writing, editing and stakeholder engagement skills
Experience coordinating cross-functional programmes involving multiple stakeholders
Confidence preparing presentations, reports and communications for senior audiences




Strong planning and organisational skills, with the ability to manage competing priorities
Interest in AI, technology and organisational change
Experience supporting technology or transformation programmes would be beneficial
Capabilities
Structured thinker with strong attention to detail
Clear, warm and practical communicator
Strong organiser, able to bring structure to complex activity
Confident working with senior stakeholders and cross-functional teams
Comfortable balancing communications, coordination and reporting
High ownership and ability to follow through on agreed actions
What Success Looks Like
High-quality, consistently engaging AI Academy sessions and materials
A clear and useful AI narrative understood across the business
Well-coordinated programme activity, with clear visibility of actions, milestones and dependencies
Strong employee engagement and participation in AI initiatives
Effective reporting and updates for senior leadership
Successful ideas and practical examples shared across teams, markets and functions
Visible increase in employee confidence and adoption of AI tools
Why This Role Matters
This role sits at the heart of Planet’s AI-First transformation, helping colleagues understand what is changing, why it matters and how AI can support their work. It brings together communications, engagement and programme coordination so the organisation can move from AI curiosity to practical, confident adoption across markets and teams.
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.
We would love to hear from you – Apply now .
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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📌 Ai Transformation Communications & Pmo (Madrid)
🏢 Planet
📍 Madrid