ING España&Portugal; is seeking a Head of Human Interactions for its Business Banking Spain team. You will shape how customers engage with ING through human-led and digital touchpoints, driving trust, acquisition and long-term value across the customer lifecycle.
You will lead cross-functional collaboration with Digital Sales, Customer Experience, Product and Operations, build scalable interaction models, coach frontline teams and ensure exceptional service levels in a high-growth, regulated
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📌 Chief Of Human Interactions, Business Banking (Madrid)
🏢 ING España&Portugal
📍 Madrid
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