In simple terms:

A Junior IT Supporter helps BESTSELLER’s store employees and colleagues when they have technical problems — mostly by phone, chat, or email .
Think of it as being the friendly tech helper for all their fashion stores across Europe.

What you’ll actually do day-to-day:

- Help solve IT problems — for example:
- A cash register (POS system) isn’t working
- The Wi‑Fi in a store is down
- Someone can’t log into their system

- Talk to users politely and clearly (in German and English ) to understand the issue and explain what to do.
- Record everything properly in their IT system (ITIL ticketing system).
- Guide users — show them how to fix small problems themselves next time.
- Work with your team to make sure stores can open, sell, and work smoothly.




- Learn about IT systems — like networks, software, and hardware — and improve over time.

Your goal:

Keep all BESTSELLER’s stores running smoothly by solving their technical issues quickly and professionally — so the fashion teams can focus on sales, not IT problems.

Why it’s a good role:

- You don’t need to be an IT expert yet — they’ll train you .
- You’ll learn IT support basics , troubleshooting, and customer service.
- You’ll work in a friendly, international office in Málaga.
- You’ll use German and English daily to help colleagues across Europe.

#J-18808-Ljbffr

📌 French-Speaking Junior IT-Support to Malaga (Málaga)
🏢 Nordic Jobs Worldwide
📍 Málaga