Descripción del trabajo

Company Description At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes. With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Job Description

Do you have strong communication skills, a proactive attitude, and a passion for customer service? Become our Customer Service Representative!





- Attending calls and responding to emails from clients and dealerships.
- Following up with customers until their inquiries are fully resolved.
- Making reminder calls and following up on incidents to achieve maximum satisfaction.
- Updating databases, drafting reports, and creating summaries.

Qualifications

We are looking for you if:

- You have a B2 level of English and are fluent in Dutch.
- You are preferably available full-time.
- You will be working from our Barcelona office in a 50% hybrid position, with the first 3 months approx. fully on-site for the adaptation period.
- Our office is located at Carrer de la Constitució, 1, -08014 (Sant Just Desvern).

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📌 Dutch Customer Service Agent (Barcelona)
🏢 Msx International
📍 Barcelona