Este Puesto Reporta a Service Business Process Manager

En ABB , ayudamos a las industrias a funcionar de forma más eficiente y limpia, y cada una de las personas que trabajan aquí lo hace posible. Estarás capacitado para liderar, apoyado para crecer y orgulloso del impacto que creamos juntos. Únete a nosotros y ayuda a que funcione lo que hace funcionar el mundo.

Este Puesto Reporta a Service Business Process Manager

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Job Summary

The Integral Project Manager / Product Manager owns the strategy, vision, roadmap, and end-to-end delivery of digital and AI-enabled products or services that drive value for ABB customers and the business. This role bridges technology, business, and customer needs while leading global cross-functional initiatives, ensuring products are developed, launched, and evolved based on market demand, customer feedback, business objectives, and successful project execution. The Global Project Manager / Product Manager is accountable for product-market fit, competitive positioning, go-to-market strategy, program governance, stakeholder alignment, and measurable business outcomes including revenue, market share, customer satisfaction, and delivery of strategic initiatives.

This is a global position with core teams and stakeholders located in Spain, Germany, and the United Kingdom. Candidates based in these countries are preferred; however, other locations may be considered based on business needs and candidate qualifications. The role requires regular collaboration across international teams and time zones.

Core Responsibilities

- Defines and communicates product vision, strategy, and roadmap aligned with ABB business objectives and market opportunities
- Conducts market research, competitive analysis, and customer discovery to identify market needs, trends, and opportunities
- Develops detailed product requirements documents (PRDs) and use cases that guide engineering and design teams
- Collaborates with engineering, design, data science, and marketing teams to ensure successful product development and launch
- Establishes product success metrics (OKRs, KPIs) and monitors performance against targets; analyzes product adoption and customer feedback
- Owns the go-to-market strategy including positioning, pricing, pricing model, sales enablement, and launch planning
- Manages product backlog, prioritization, and release planning in collaboration with engineering teams




- Gathers and prioritizes customer and stakeholder feedback; translates insights into product improvements and innovations
- Manages product lifecycle from conception through launch, growth, maturity, and sunset phases
- Analyzes sales pipelines, pipeline velocity, win/loss analysis to optimize product-market positioning and messaging
- Identifies and evaluates partnership opportunities, API integrations, and ecosystem expansion possibilities
- Drives adoption and customer success initiatives; builds product communities and gathering user feedback loops
- Communicates product vision and strategy to executives, customers, partners, and internal stakeholders
- Monitors industry trends, emerging technologies, and competitive landscape; anticipates market shifts

Key Competencies & Technical Skills

Product Management Skills

- Product Strategy & Roadmapping: Ability to develop compelling product strategies aligned with business goals
- Market Research & Analysis: Customer discovery, competitive analysis, market sizing, trend identification
- Product Requirements & Documentation: Writing clear PRDs, user stories, acceptance criteria
- Agile & Scrum: Experience with agile methodologies, sprint planning, backlog management
- Data-Driven Decision Making: Understanding metrics, analytics, A/B testing, experimentation
- Go-to-Market Strategy: Product positioning, pricing strategy, launch planning, sales enablement
- Customer Discovery & Feedback: Ability to gather insights, conduct interviews, analyze customer feedback
- Stakeholder Management: Cross-functional collaboration, executive communication, influence without authority

Technical Knowledge

- Basic understanding of software architecture and technical feasibility
- Familiarity with cloud platforms and digital transformation concepts
- Knowledge of AI/ML capabilities, limitations, and business applications (for AI products)
- Understanding of data warehousing, analytics, and data-driven products
- Awareness of cybersecurity, data privacy (GDPR, CCPA), and compliance requirements
- Product analytics tools: Mixpanel, Amplitude, Google Analytics, or similar

Soft Skills





- Strategic thinking and business acumen
- Communication skills (written and verbal) to influence diverse audiences
- Analytical and problem-solving mindset
- Leadership and ability to inspire teams without direct authority
- Curiosity and continuous learning orientation
- Resilience and ability to manage ambiguity
- Empathy and customer-centric mindset
- Time management and ability to prioritize across competing demands

ABB CORE VALUES & BEHAVIORS

- Demonstrates commitment to Customer-centricity and understanding their needs and pain points
- Drives innovation by exploring new market opportunities and disruptive technologies
- Embraces accountability for product success metrics and business outcomes
- Collaborates cross-functionally to align teams around product vision
- Shows integrity in stakeholder communication and managing expectations
- Maintains continuous learning mindset to stay updated with market trends and technologies

Education & Experience Requirements

Education

- Bachelor degree in Business, Engineering, Computer Science, Economics, or related field
- MBA or equivalent business education is a plus

Experience

- Minimum 10+ years of product management experience in software, SaaS, digital, or technology companies
- Proven track record of successful product launches and achieving business metrics (revenue, adoption, market share)
- Experience managing B2B or B2B2C technology products
- Experience with AI/ML products or analytics platforms is preferred
- Strong background in data-driven product management and experimentation
- Experience with enterprise sales cycles and customer success management
- Experience in manufacturing, industrial, or operations domain is a strong plus

PHYSICAL DEMANDS

- Ability to work at a computer for extended periods
- Ability to attend customer meetings and industry conferences
- Able to participate in video conferences and conduct in-person presentations

WORK ENVIRONMENT

- Hybrid work environment with office-based and remote work flexibility
- Regular travel (20-30%) for customer meetings, market research, and industry events
- Fast-paced, dynamic environment with continuous prioritization needs

Construir un futuro más limpio e inteligente requiere todo tipo de mentes: las curiosas, las valientes y las creativas. Por eso acogemos a personas de todos los orígenes y experiencias.

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📌 Global Project Manager (Process Automation) (Lafortunada)
🏢 Abb
📍 Lafortunada