Miratech is seeking a Contact Center Operations & Optimization Consultant to lead strategic transformation by defining the operating model and building a roadmap for process, workforce, and capability improvements. You will own the vision, business case development, stakeholder alignment, and adoption strategy, working with internal and partner teams.
The idóneo candidate brings 10+ years in contact center operations, expertise in CCaaS platforms (Genesys Cloud), and a track record of translating
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📌 Strategic Contact Center Ops Leader (Barcelona)
🏢 Miratech Group
📍 Barcelona
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