We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.

Responsibilities

- 2nd level support for complex incidents and service requests.
- Incident analysis, troubleshooting, and root cause identification.
- Coordination with 3rd level support, vendors, and external service providers.
- Installation, configuration, and support of POS systems and peripheral devices.
- Software deployment, rollout support, and system maintenance.
- Documentation and knowledge base maintenance.
- Monitoring ticket progress and ensuring service quality and SLA compliance.

Benefits

- Expand professional horizons with internal development opportunities and a range of training programs.
- Respect and appreciation from colleagues with diverse diversity management offerings.
- Work with latest technologies and constant innovations.
- Adaptable working hours and location (including home office) for work-life integration.
- Company healthcare program.
- 30 days of vacation.

Requirements





- Strong troubleshooting and analytical skills in hardware, software, and network environments.
- Experience with Windows systems; Linux knowledge is an advantage.
- Knowledge of network technologies (LAN/WAN/WLAN, DHCP).
- Experience with software deployment and package management using SCCM.
- Experience supporting mobile devices (Android / Windows CE).
- Experience in planning and executing software rollouts.
- Ability to analyze, prioritize, and resolve escalated incidents within SLA requirements.
- Experience working with ticketing and ITSM systems.
- Good communication and coordination skills in cross-functional environments.
- Fluent German and English language skills (written and spoken).

Preferred Qualifications

- Experience with GK Software / retail POS systems.
- Engineering experience in client or POS environments.
- Knowledge of SD-WAN environments.
- Experience with retail hardware (POS systems, scanners, printers, access points).

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📌 2Nd Level Support Engineer (Jerez de la Frontera)
🏢 q.beyond ibérica
📍 Jerez de la Frontera