Descripción del trabajo IT Support Specialist Level 2 – Onsite (Barcelona, Spain)

About Sustainable Talent: Sustainable Talent is a leading workforce solutions partner dedicated to empowering high-growth organizations through tailored talent acquisition, advanced technology, and human-centric support. We work closely with innovative companies around the globe to help build teams that drive progress and success.

Position Overview: As an IT Support Specialist Level 2, you will serve as the primary on-site technical resource supporting end-users in our client’s Barcelona office. In this role, you’ll deliver exceptional customer service while resolving a wide range of technical issues across MacOS and Windows environments. You will be employed by Sustainable Talent and embedded within the client’s IT team to provide seamless support.

Key Responsibilities

- End-User Support Serve as the primary on-site L2 IT support for the Barcelona office, providing troubleshooting and resolution for MacOS and Windows devices.




- Address and resolve escalated IT tickets while maintaining high customer service standards, using tools such as Zendesk for ticket management.
- Provide support and training for productivity applications like Gmail/G Suite and Slack.
- Build strong relationships with end-users and offer technical guidance in a friendly and approachable manner.
- Coordinate with higher-level support teams (L3/engineering) for complex or unresolved issues.
- Audio-Visual (AV) Support Manage, maintain, and troubleshoot AV equipment in conference rooms, including Zoom Rooms cameras and audio peripherals.
- Deliver technical support for in-person and hybrid meetings, ensuring AV systems are always ready and functioning.
- Rapidly troubleshoot AV issues to minimize disruptions during meetings and events.
- Device Management & Logistics Oversee the lifecycle managemen

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📌 Spanish Speaking It Networking Support (Barcelona)
🏢 Sustainable Talent
📍 Barcelona