Mission: In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment. Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.

Key Responsibilities

- CHANEL Ambassador: embody the values of the Brand.
- CHANEL Insider: possess a solid knowledge of the Brand, its heritage, modernity and know‑how; share it with the clients and the team.
- Implement all training received, be curious to learn more to nourish a beauty culture and trend knowledge, and be proactive in self‑learning.
- Respect the uniform and grooming guidelines at all times.
- Ensure the work area is clean, tidy, hygienic and professional at all times; know and respect VM guidelines.
- Create a tailor‑made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long‑lasting relationships.
- Embrace digital shopping trends and play an active role in delivering a seamless omni‑channel experience for clients.
- Co‑create stories with the client, sharing the brand culture and blending it with the client’s personal story and the point of sale environment to come up with unique moments made just for them.
- Help the client develop their own style and, if needed, propose alterations.
- Handle client service complaints and requests effectively and according to guidelines, dealing with complexity and challenging situations.




- Be performance‑minded to achieve sales objectives; know and understand the business challenges and maintain discretion about all areas of the CHANEL business.
- Contribute to business by achieving sales targets, using all levers such as products, services and data capture to retain, recruit and grow client return rate.
- Have appropriate knowledge of operations to ensure smooth running of business, and report to the Boutique Manager.
- Monitor requests for after‑sales service.
- Act as a team player, demonstrate team spirit, communicate regularly with team and manager, and show ethics and integrity.
- Share best practices with the team, be proactive and contribute to nourishing the collective knowledge and skills.
- Ensure proper operation of the sales space at all times, as directed by Visual Merchandising.
- Participate in product stock replenishment and physical inventory of stocks.

Experience & Qualifications

- Eagerness and willingness to take care of the client.
- Luxury retail experience is mandatory.
- Strong selling skills and performance‑driven for RTW.
- Styling knowledge and ability to create RTW total look.
- Mandated languages: English and Chinese mandatory.

Soft Skills and Abilities

- Interpersonal skills, ability to establish emotional connection and build a relationship.
- Empathy and listening skills.
- Generosity and “art of caring”.
- Curiosity, openness and eagerness to learn.
- Problem‑solving and ability to deal with complexity and change.
- Self‑awareness, self‑confidence.
- Enthusiasm, energy and motivation.
- Storytelling and ability to engage and inspire.
- Team spirit, ethics and integrity.
- Positive body language.

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📌 Fashion Advisor Rtw Chinese Speaker (Barcelona)
🏢 Chanel
📍 Barcelona