Company Overview

Quercus Technologies is a consolidated company in the parking sector with installations worldwide. The know-how, the experience in the market and the quality of its products and services are the main assets that position us as a world reference in license plate recognition, vehicle detection technology and parking guidance systems for any type of parking facilities.

Role: System Engineer

As a System Engineer you will be part of the Customer Technical Services team focused in providing technical support in incidents and requests of advanced level to internal and external clients.

Responsibilities

- Solve problems and doubts about products to customers (internal and external) via phone or email.
- Training delivery of technical product courses to internal and external clients.
- Provide the latest software updates to customers.
- Provide API documentation and commentary for hardware integration to customers.
- Provide remote help to clients (help desk) in client server configurations.
- Tier 3 case redirection (R&D;): location, reporting on R&D; and maintenance of the bug list.
- Provide some planned technical checks and actions in order to keep the customer platform up to date and minimize the likelihood of incidences.
- Demos: Transfer product knowledge to a new customer.




- Maintain the knowledge base of the department.

Requirements

- Technical background (CFGS ASIX, Computer Sciences engineering or Telecommunications).
- Strong knowledge of systems administration & troubleshooting (Windows & Linux).
- Experienced in networking (LAN/VLAN) and security.
- Used to work with remote tools (FTP, Teamviewer, …)
- Bash Scripting.

Nice to have, but not required

- C1/Advanced English & Spanish level.
- French/German
- Experience in CCTV/security/access control hardware.
- Programming languages: python, C++.
- REST API.
- IT management tools (backups, Fortinet, VMware, cloud services).

Skills we value

- Teamwork
- Problem solving
- Analytical
- Proactive

What we can offer you

- Versátil working hours with short Fridays
- Partial remote work (if you want)
- Competitive salary + benefits
- Training programs (technical and non-technical)

Other

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service, Engineering, and Project Management

Industries: Appliances, Electrical, and Electronics Manufacturing, Information Services, and Software Development

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📌 Technical Support Specialist (Madrid)
🏢 Quercus Technologies
📍 Madrid