We are looking for a driven Customer Success Coordinator - French Speaker to join our high calibre team at EcoVadis in Barcelona.
Growing your career as a Full Time Customer Success Coordinator - French Speaker is an amazing opportunity to develop excellent skills.
If you are strong in communication, planning and have the right experience for the job, then apply for the position of Customer Success Coordinator - French Speaker at EcoVadis today!

Who are they?

EcoVadis is the leading provider of business sustainability ratings. Their solutions are backed by an international team of experts and powerful technology. They analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

EcoVadis is driven by a diverse team of over 1000 talented professionals representing more than 60 nationalities. The team is based around the globe, including offices in Paris, Barcelona, London, Dusseldorf, Warsaw, Mauritius, New York, Tunis, Hong Kong, Toronto and Tokyo. They hire remotely as well.

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Job description

Your primary responsibility is to provide support to the Customer Success Manager (CSM) team.

Your tasks will include (but will not be limited to):

CSM operations support:

Collaborate with 2-3 CSMs to ensure effective implementation of the EcoVadis solution to their portfolio of Customers

Full ownership of processing supplier lists for assessment and other operational tasks related to supplier data

Data analysis and presentation preparation

Front-facing on key strategic accounts managing operational elements (i.e. attending weekly calls )

Liaise with other EcoVadis departments to ensure Customers’ requests (internal and external) are fulfilled within set deadlines

Technical & project management

Lead internal projects contributing to the formalization and standardization of CSM processes with a positive impact on team efficiency and quality

Other:

Lead and/or support a variety of Customer-focused projects





Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Additional Information

Targeted starting date : July -August 2023

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.

We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer:

Working organization benefits:

Casual and very friendly work environment Hybrid work organization (from the office or from home)

Versátil working hours

Home office allowance program IT equipment allowance

Working from anywhere policy (3 months per year)

Opportunity to work in a truly international atmosphere

Compensation benefits:

Base salary + variable compensation plan

GRSP and TFSA matching program available

Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

Health, Wellness, and Dental Benefits

Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company

Free virtual Yoga/Pilates

More:

Employee referral bonus policy

Paid employee volunteer day Paid moving day ( 1/year)

Access to online learning library Virtual and in-person team building events

Co working space with various services + opportunity to work in different locations (Europe and International)

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.

A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate?





Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes.

We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.

EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).

Preferred experience

At least two years experience in a customer facing role ( internship experience will also be considered)

Excellent communication skills (Both written and verbal)

Fluency in French, English is a must and in Portuguese, Italian or Spanish is a plus

Bachelor's Degree required

Computer literate (MS office, Google Suite, Project management tools…)

Ability to work well in an international and multicultural environment.

Self-driven, results oriented and team player.

International exposure is a must

Benefits of working as a Customer Success Coordinator - French Speaker in Barcelona:

● Excellent benefits
● Advancement opportunities
● Advantageous package

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