We are searching for a capable Customer Success Executive / Key Account Manager to join our dynamic team at Phia LLC in Barcelona.
Growing your career as a Full Time Customer Success Executive / Key Account Manager is a fantastic opportunity to develop competitive skills.
If you are strong in planning, people management and have the right drive for the job, then apply for the position of Customer Success Executive / Key Account Manager at Phia LLC today!

Are you passionate about customers getting best-in-class support? Do you have technical experience managing accounts and guiding customers to get the best from their products?

Our Customer Success team are directly responsible for the ongoing management and expansion of our customers. Bring your knowledge & passion to SOPHiA GENETICS, and join our mission to radically improve the outcomes for Cancer & Rare Disease patients globally as our Customer Success Executive for Spain.

NB: As an international organisation, English is our business language. All resumes should be in English for a successful review.

Why us:

We believe there is a smarter, more data-driven way to make decisions in healthcare. Support our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data as a fully integrated part of the SOPHiA DDM Platform.

Your mission:

You will own the relationship with our customers for their existing SOPHiA GENETICS Service, and their future expansion with up-sell and cross-sell of our broad product portfolio.

As Customer Success Executive, you’ll report to our Customer Success Manager but have full ownership and autonomy for your territory. This is a remote role in country, with up to 50% travel to meet your customers.

The value you add





- Be a true champion for Voice of Customer and accounts in territory, providing best-in-class account management & support
- Collaborate with Sales, Implementation and Product specialist to ensure a streamlined onboarding of new customer accounts
- Partner internally with stakeholders including product management to resolve customer queries and challenges
- Understand on-going needs of your customers, and provide commercial expansion opportunity to further products across the SOPHiA GENETICS Portfolio
- Driving business growth through expanding our market share within current accounts and finding new opportunities to extend our relationship with them

The experience you bring

- BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar.
- You must be a true champion for voice of customer, with proven record of providing best in customer service
- Previous experience in a commercially focused account executive, customer success role or consultative sales is essential.
- You’ll bring technical product knowledge from the Life Sciences industry, supporting Genetic/Genomic Products or similar Lab Environment/Healthcare Services
- Knowledge of the pre-sales process from a field role is beneficial
- You will be fluent to a business level in both Spanish and English.

The Process:

Apply now with your CV and any supporting information. For further information, contact our Senior Talent Acquisition Lead for Critical Hiring.

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholder from across the business.

Benefits of working as a Customer Success Executive / Key Account Manager in Barcelona:

● Company offers great benefits
● Opportunities to grow
● Competitive salary

📌 Customer Success Executive / Key Account Manager - Start Immediately (Barcelona)
🏢 Empresa reconocida
📍 Barcelona