As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.
Your main responsibilities:
- Manage driver inquiries across multiple channels
- Handle complex and escalated cases requiring deeper issue understanding
- Monitor open cases continuously until resolution
- Identify when a case requires escalation to higher-level or specialized teams
- Ensure a positive customer experience throughout all interactions, even in challenging situations
- Maintain customer satisfaction levels in line with project KPIs
📌 Customer Service Agent - English Speaker (Barcelona)
🏢 Msx International
📍 Barcelona
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