- Define and govern the end-to-end monitoring framework covering infrastructure, interfaces and business processes.
- Manage SAP Focused Run, SAP Solution Manager, or equivalent monitoring platforms.
- Lead cross-functional Problem Management initiatives and root cause analysis.
- Identify recurring incidents and drive permanent solutions across operational teams.
- Consolidate and govern SAP RUN KPIs and SLAs.
- Present service performance results to leadership and steering committees.
- Design alerting strategies and escalation procedures for Major Incidents.
- Own and manage the Continuous Service Improvement Plan (CSIP).
- Maintain and prioritise the service improvement backlog.
- Coordinate capacity management activities across Basis, Integration and Functional teams.
- Anticipate performance bottlenecks and rollout-related risks.
- Support post-mortem reviews of major incidents through metrics and trend analysis.
- Promote a culture of operational excellence and continuous improvement.

- Experience in SAP Service Management, Governance, Monitoring or Operations environments.
- Knowledge of SAP Focused Run, SAP Solution Manager or similar monitoring tools.




- Strong experience managing KPIs, SLAs and service performance frameworks.
- Expertise in Problem Management and root-cause analysis methodologies.
- Strong analytical and reporting skills.
- Ability to coordinate multiple stakeholders and technical teams.
- Leadership skills and continuous improvement mindset.
- Professional level of English.
- Based in Valencia or surrounding areas.

Global leader, recognised for its innovation, engineering excellence, and commitment to sustainable mobility. With operations across multiple countries, offers a dynamic and international environment where technology plays a crucial role in business success.

- Strategic leadership role with enterprise-wide visibility.
- Opportunity to drive service excellence within a integral organisation.
- Exposure to large-scale SAP transformation and rollout programmes.
- International and collaborative work environment.
- Flexible working arrangements.
- Strong career development opportunities.
- Competitive compensation and benefits package.

📌 Team Lead Security & Authorizations (España)
🏢 Empresa reconocida
📍 España