In simple terms:

- A Junior IT Supporter helps BESTSELLER’s store employees and colleagues when they have technical problems — mostly by phone, chat, or email. Think of it as being the friendly tech helper for all their fashion stores across Europe.

What you’ll actually do day
-to-day: * Help solve IT problems — for example: o A cash register (POS system) isn’t working o The Wi‑Fi in a store is down o Someone can’t log into their system

- Talk to users politely and clearly (in German and English) to understand the issue and explain what to do.
- Record everything properly in their IT system (ITIL ticketing system).
- Guide users — show them how to fix small problems themselves next time.
- Work with your team to make sure stores can open, sell, and work smoothly.




- Learn about IT systems — like networks, software, and hardware — and improve over time.

Your goal: Keep all BESTSELLER’s stores running smoothly by solving their technical issues quickly and professionally — so the fashion teams can focus on sales, not IT problems.

Why it’s a good role:

- You don’t need to be an IT expert yet — they’ll train you.
- You’ll learn IT support basics, troubleshooting, and customer service.
- You’ll work in a friendly, international office in Málaga.
- You’ll use German and English daily to help colleagues across Europe.

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📌 French-Speaking Junior IT-Support to Malaga (Málaga)
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📍 Málaga