What you’ll do
We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.

-Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
-Greet and assist guests in a warm, courteous, and professional manner.
-Handle cash and credit transactions, ensuring the accuracy of guest billing.
-Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
-Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
-Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services.
-Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
-Ensure all guests are quoted the correct rate as per the selling strategy and website.
-Ensure all telephone calls are answered as quickly and efficiently as possible.
-Report any issues to the correct department and check to ensure the work has been completed.
-Ensure that the reception and public areas are clean, tidy and presentable at all times.

What we are looking for...




-Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
-Previous experience with pre-opening of a hotel is a big plus.
-Someone who understands, celebrates and embraces the SLS brand values.
-Ability to multitask and work in a fast-paced environment.
-Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
-Excellent verbal and written communication skills. Fluent in Spanish and English
-Knowledge of Chinese is highly desirable.
-You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
-You learn quickly and adapt to SLS’s unique culture.
-You are humble and open to ideas. We leave our ego at the door and help get things done.
-You’re up for doing things differently and trying (almost) everything once.
-You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...
-The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a general brand.
-The chance to challenge the norm and work in an environment that is both creative and rewarding.
-Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
-Plenty of opportunity for development.
-Excellent discounts across the entire Ennismore family of brands.

📌 Front Office Agent (Barcelona)
🏢 SLS Barcelona
📍 Barcelona