Bilingual Customer Experience Advisor - €28,000-€30,000 + benefits - Barcelona office based

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Our client, a high end luxury textile company is opening an office in Barcelona and is looking for an experienced customer service representative with C2 level Spanish and fluent C1 English. If you speak Catalan also, this could be a distinct advantage.

Reporting to the Export Sales manager, this is an exciting new opening for dynamic, B2B customer focused candidates, thriving on providing optimum levels of in client services for this well established and successful international organisation based in the UK.

Areas of key responsibilities to be covered:

Customer Support & CommunicationQuery Management & ResolutionOrder & Process HandlingCollaboration & Team SupportCustomer Feedback & Improvement

The successful candidate will have the following attributes:

Approachable, friendly, and customer-focusedEmpathetic, with the ability to understand and respond to customer needsPositive and resilient,



with the ability to remain calm under pressureA team player who supports colleagues and collaborates effectivelyTakes ownership and responsibility for resolving customer queriesProactive and detail-oriented, with a adaptable, can-do attitudeAdaptable and open to change, with a willingness to learn

Skills & ExperienceFluent in Spanish and EnglishIT literate, with the ability to quickly learn new systems and processes2-3 years proven experience within a B2B customer services environmentExcellent planning and organisational skills, with the ability to prioritise and meet deadlinesPrevious customer service experience and an interest in design is desirable

The role is to start by September 1st and full training, including travel to the UK will be provided. The role is office based Monday to Friday in the Barcelona area. This is a small office where onsite presence is essential to answer the phones etc.

For a more detailed job spec, please apply asap!

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. xsgfvud We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

📌 Bilingual Customer Experience Advisor (Madrid)
🏢 Euro London
📍 Madrid