Spanish‑Speaking Customer Agent For Messaging App

Mercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world‑class employers across a diverse range of industries.

About Mercier Consultancy Group

With a strong track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and truly premium candidate experience. Your career ambitions are our highest priority.

Job Overview

This role invites a motivated and customer‑focused individual to join our client’s dynamic team in Athens, Greece, as a Spanish‑Speaking Customer Agent for a general messaging platform. You will provide expert support to Spanish‑speaking users via chat, email, and ticketing systems and help shape a superior customer experience in a fast‑moving social media industry.

Key Responsibilities

- Provide timely, professional, and empathetic customer support to Spanish‑speaking users of a leading social media messaging application via chat, email, and digital ticketing systems
- Assist users with account access issues, messaging functionality queries, privacy settings, and general platform navigation on the social media app
- Identify, investigate, and escalate reports of inappropriate content, policy violations, and suspicious activity in alignment with the platform’s social media community guidelines
- Guide users through technical troubleshooting steps for messaging features, notification settings, and app performance issues across multiple devices
- Accurately document all customer interactions, feedback,



and case outcomes within the internal CRM system to support continuous service improvement
- Collaborate with cross‑functional teams including trust and safety, technical support, and social media content moderation departments to resolve complex user issues
- Stay up to date with the latest product updates, feature releases, and policy changes related to the messaging platform and broader social media ecosystem
- Contribute to a positive team culture by sharing insights, best practices, and user feedback that help enhance the overall customer experience on the platform

Requirements

- Native or fluent Spanish language skills (both spoken and written) are essential for this role
- Valid EU passport or EU citizenship is mandatory
- A genuine interest in social media platforms, digital messaging applications, and emerging online communication trends
- Strong written communication skills with the ability to convey information clearly, professionally, and with appropriate tone in Spanish
- Solid problem‑solving abilities and a calm, patient approach when handling challenging or sensitive customer interactions
- Previous experience in customer service, online support, or a social media‑related role is an advantage, though not strictly required as full training is provided




- Comfortable working in a fast‑paced, on‑site team environment in Athens, Greece, with a commitment to meeting quality and productivity targets

Benefits

- Competitive monthly salary reflective of your skills and experience in the social media industry
- Fully paid training delivered by industry experts to ensure you are confident and fully prepared from day one
- Comprehensive health insurance coverage for your peace of mind
- Fully paid relocation package including return flight to Athens, airport transfer, and hotel accommodation upon arrival
- Monthly performance bonus rewarding your dedication, quality of service, and individual achievement
- Two extra salaries per year in the form of a 13th and 14th salary – a highly valued benefit unique to this opportunity
- A vibrant, multicultural workplace within the exciting social media sector, surrounded by like‑minded professionals from across Europe

Life in Greece

Relocating to Greece for this position means embracing one of the most enviable lifestyles in all of Europe. Greece offers extraordinary natural beauty, abundant sunshine, crystal‑clear Mediterranean waters, and a rich cultural heritage. Athens is a thriving, cosmopolitan city with a buzzing social scene, outstanding restaurants, vibrant nightlife, and excellent transport connections to the rest of Europe and beyond.

How to Apply

Are you ready to take the next step in your career and secure a rewarding Spanish‑speaking role in Europe? Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch promptly.

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📌 Spanish-Speaking Customer Agent For Messaging App - Work In Athens, Greece (Barcelona)
🏢 Mercier Consultancy MD
📍 Barcelona