How you'll make an impact

- Provide technical support to merchants during their implementation of Checkout.com payment processing technology

- Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support

- Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)

- Collaborate and partner with internal teams such as Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support

- Interact with the Product teams to pinpoint improvement ideas

- Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions





- Ability to multitask with multiple projects and integrations of customers

- Maintain/update existing libraries/plugins used in integrations

Qualifications

- Technical support experience in a Tech/FinTech company

- Have payments experience would be advantageous

- Understanding of API, REST, webhooks and logs is required

- Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#

- Experience with Node.js, React is a plus

- Knowledge in iOS/Android is a plus

- Excellent communication skills, ability to build and maintain strong relationships

- Ability to work in a customer-focused and target-driven environment

- Fluency in Spanish and English. Any other languages are a plus

#J-18808-Ljbffr

📌 Senior Specialist, Implementation Engineer - Spain (Barcelona)
🏢 Checkout.Com
📍 Barcelona