At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real‑time data into actionable intelligence.What’s been key to our success? Our people— we value everyone’s unique perspective and the energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer‑centric mentality, your next adventure starts here!We are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium‑to‑high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long‑term customer value.Key ResponsibilitiesRenewal Ownership & ExecutionOwn the end-to-end renewal lifecycle across assigned accountsInitiate and lead renewal processes 6–9 months before contract expirationDevelop and execute strategic renewal plans to ensure timely and successful outcomesLead commercial negotiations, including pricing, contract terms, and multi‑year agreementsStrategic Renewal PlanningBuild tailored renewal strategies based on account health,



usage trends, and commercial historyDrive multi‑year renewal conversations to improve retention and revenue predictabilityIdentify pricing optimization opportunities aligned with customer valueRisk ManagementProactively identify churn and downsell risks and lead mitigation strategiesPartner with CSMs to execute structured save plansEngage in executive‑level conversations for at‑risk renewalsReconfigurations & Revenue OptimizationLead contract reconfigurations, migrations, and pricing transitionsExecute revenue recapture initiatives where applicableSupport complex renewals with customized commercial strategiesExpansion SupportIdentify and close small, transactional upsell opportunities during the renewal cycleCollaborate with Sales on larger expansion opportunities while maintaining renewal ownershipCross‑Functional CollaborationPartner with Customer Success to align on account strategy and customer healthCollaborate with Finance, Legal, and Operations to structure compliant agreementsMaintain accurate forecasting and renewal pipeline visibility in CRM systemsRequired Skills & QualificationsProven experience in SaaS renewals, account management, commercial roles, or procurement within a subscription‑based businessStrong negotiation and commercial skills, with experience managing pricing, contracts,



and multi‑year agreementsProven ability to manage complex renewals involving multiple stakeholders and mitigate churn or downsell risksData‑driven mindset with strong forecasting discipline and experience using CRM/CPQ tools (e.G., Salesforce, DealHub)Experience working in international environments with cross‑functional collaborationExcellent stakeholder management skills with the ability to engage and influence at all levels, including executivesProfessional fluency in English and German or French (additional European languages are a plus)Our commitment to Diversity and InclusionJoin a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.For further question, please refer to our Privacy Policy at https://www.Board.Com/en/privacy-policy#J-18808-Ljbffr

📌 Renewal Manager (Madrid)
🏢 Board
📍 Madrid