Can you imagine supporting critical laboratory systems in a MedTech environment?Join our expert team to provide level 2 support for Laboratory Information Systems (LIS) within a MedTech project, helping affiliates and regions minimize system downtime through quick workarounds and permanent fixes when possible. You will work with LIS and ticketing tools, contributing to incident resolution, escalation management and knowledge documentation.At ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported.What You Will BringDemonstrable experience in 2nd level support for similar products or systems.Proven ability to diagnose and resolve incidents by applying workarounds and quick fixes.Experience using ticketing and incident tracking tools.Ability to document solutions in knowledge management systems following established structures.English level C1 and availability for occasional travel to client sites.You will be responsible forproviding 2nd level support to affiliates and regions, minimizing system downtime through quick workarounds and permanent fixes when possible. You will manage escalations to L3 when required, contribute to knowledge transfer activities,



document information in the appropriate systems and actively participate in First Customer Monitorings across multiple products within the assigned portfolio.What if the project ends?We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development.Our working modelWe ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek. Our model is hybrid: we usually go to the office 2 days a week, though this depends on the project and team, but we love seeing each other’s faces; the best stories alwayshappen in the office!You Will Also EnjoyWe cover your certifications and reward technical achievements up to €1,500.Private health insurance.Full coverage for sick leaveFree emotional, legal, and family support.Gym discounts or sports compensation.Adaptable remuneration: meals, transport, childcare, etc.Referral bonuses: up to €6,000 per candidate and €5,000 per client.23 working days of vacation.Free language courses: English, Spanish, Catalan and German.And the salary?We will discuss it during the first call. If it is important to you, feel free to ask!#J-18808-Ljbffr

📌 Global Clinical Software,Tech Support Engineer (Hybrid) (Madrid)
🏢 Erni
📍 Madrid