OverviewCustomer Service Representative (Swedish)4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.MSX International Group is the leading global provider of outsourced business solutions for the automotive industry, operating in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.ResponsibilitiesYou will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving issues related to their vehicles and representing the OEM in customer interactions while ensuring prompt and effective resolution of cases.Handle Driver Requests: manage driver inquiries through multiple channels.Continuous Case Monitoring.Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams.Customer Satisfaction Assurance: ensure that the customer experience remains positive and satisfaction levels are maintained according to project KPIs.QualificationsYou have a C1 level of English and are fluent in Swedish.You are preferably available full-time.You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approximately fully on-site for the adaptation period. Our office is located at Calle de Albasanz, 15,



28037 Madrid.Additional InformationPermanent contract from day one.Salary: €22,000 gross per year.Telecommuting policy of up to 50% of the monthly working hours after the training period (approximately 5-6 months).Be part of a great team of professionals in an internationally consolidated company.Gain a general vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).23 working days of vacation per year, as stipulated by the collective agreement.Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.CompanyMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesAutomotiveWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

📌 Customer Service Representative (Swedish) - €22.000 A Year (Madrid)
🏢 MSX International Group
📍 Madrid