Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They’re the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day.

This role is fully on-site in Barcelona and may include weekend shifts, which are fully compensated.

What you’ll be doing

- Providing our customers with an outstanding experience, making sure customers feel secure whilst using our features
- Representing Revolut at all times
- Collaborating with other international teams members to tackle any customer disruption

What you’ll need

- Fluency in English (C1+ level)
- Fluency in Catalan and Spanish (C1+ level)
- 1+ years of experience in customer support, with exposure to in-person or retail banking
- A bachelor’s degree (must be able to provide at least a provisional certificate)
- The ability to explain complex issues in an easy and understandable manner
- Great analytical, IT, and problem-solving skills
- Excellent attention to detail
- Empathy and to love helping people
- To be driven and self-motivated with a highly flexible team player attitude
- To be based in Barcelona (this is an in-person role)

Nice to have

- Experience in banking,



financial services, or sales

Building a general financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I; Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

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📌 Support Specialist - Catalan and Spanish (Barcelona)
🏢 Revolut
📍 Barcelona