Overview

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, creating groundbreaking solutions for partners.

Why Join Us?

We foster an open, inclusive culture where everyone belongs and differences are celebrated. We offer a full benefits package, generous time‑off, parental leave, versátil work models, and career development resources.

Role Summary

Coaches and supports customers to be successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.

Experience

0-2 years

Education

Bachelor's degree or equivalent experience

Functional / Technical Skills

- Proficiency in English and Italian (written and spoken)
- Strong communicator
- Basic knowledge of sales techniques
- Some account management experience preferred

Role Expectations

- Begin developing relationships with customers or their account team, including key buyers and decision-makers.
- Assist in creating opportunities (e.g., progress meetings, fact‑finding/exploratory meetings) to build the customer account.
- Develop understanding of customer business issues through appropriate organization channels.
- Recommend products, services, and insights that meet customer needs.
- Complete basic account plans outlining tactics to acquire and/or maintain business.
- Acquire a basic understanding of how the department operates and fits into the larger organization.
- Develop awareness of policies, practices, trends,



and information—including competitor information—that impact the organization and its customers.
- Understand the financial impact of decisions and solutions on the organization and its customers.
- Guide accounts to valuable insights and present insights that benefit account and organization.
- Gather data and information on potential ideas and solutions to address business needs.
- Document components of a business case for change at the direction of more senior colleagues.
- Develop a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
- Learn when to partner with legal resources to modify or adjust standard contract terms.
- Learn the contract negotiation process and how to complete contractual arrangements.
- Exchange simple information in straightforward situations to gain support from others.
- Proactively seek help from a manager when needed to address areas of difference and ensure agreements among all parties.
- Assist in conducting straightforward cost, benefit, and risk analyses of possible solutions and their implications.
- Identify key stakeholders in decision-making for the account.




- Develop understanding of standard offerings and major areas of expertise.
- Build a working knowledge of products, technologies, and offerings within scope of responsibility.
- Develop a broad understanding of competitors’ standard products and services.
- Understand the value and application of products, technologies, and offerings to accounts and organization.
- Develop basic understanding of customer industry and competitive market and use the company’s tools to access market‑specific information and insight.
- Attend meetings with customers to understand needs and expectations.
- Learn metrics to assess performance of products, services, and solutions against customer needs and expectations.
- Develop key value proposition statements, case studies, or use proof points to demonstrate the value of the company’s products, services, and solutions.

Compensation

In Madrid, total cash range is €36,000 to €50,500 with potential to reach €57,500 based on performance. In Prague, total cash range is Kč731,000 to Kč1,023,500 with potential to reach Kč1,169,500.

Accommodation Requests

If you need assistance with the application or recruiting process due to a disability, please reach out to our Recruiting Accommodations Team.

EEO Statement

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

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📌 Associate Account Manager, Italy (Madrid)
🏢 Traveltechessentialist
📍 Madrid