B2B CUSTOMER SUCCESS REPRESENTATIVE (GERMAN SPEAKER)Revelyst – Adventure Sports Group Europe is a fast‑growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long‑term partnerships with our dealers across EMEA.We are looking for a proactive, customer‑oriented and data‑driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.ResponsibilitiesThe B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.Manage a portfolio of Direct Countries dealers across EMEABuild strong, long‑term relationships with assigned dealersEnsure high levels of customer satisfaction through quality serviceAct as the main point of contact for operational and service‑related topicsOrder Management & OperationsManage and validate the orderbook for assigned dealersPerform order entry in SAP (ERP system)Track and follow up orders,



liaising with warehouses and logistics teamsEnsure on‑time and in‑full delivery (OTIF)Handle operational issues such as refusals, returns and warrantiesData & ReportingPrepare and maintain customer order databasesAnalyze data and performance indicators to support decision‑makingProvide reporting on key KPIs and service levelsEnsure accuracy and consistency of customer dataCross‑functional CollaborationCollaborate with Sales teams to support dealer performance and satisfactionWork closely with Supply Chain and Operations teams to resolve issuesHandle dealer and sales queries efficiently and professionallyPosition RequirementsQualificationsFluent English and German (mandatory)Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)Knowledge of SAP, Salesforce and ExcelStrong data orientation and analytical skillsUnderstanding of sales processes and logistics flowsCompetencesProactive and solution‑orientedHigh attention to detail and organizational skillsStrong communication and interpersonal skillsAbility to work cross‑functionallyAdaptability in a fast‑paced environmentPreferredAdditional European language is a plus#J-18808-Ljbffr

📌 b Customer Success Representative (German Speaker) (Madrid)
🏢 Fracttal
📍 Madrid