- You will provide inbound customer support via email, phone and live chat.
- Deal with a wide range of issues: from making sure that every tax return is completed correctly, to helping us manage the relationship with our accountant partners.
- No two problems are the same. You'll take full ownership of issues that you'll be empowered to resolve.
- You'll also get involved in projects to help us build a bigger, better business. And you'll provide insights and feedback to improve our processes and product.
- You'll help us analyse data in order to improve our product, service and offer.

Requirements

- Strong communication skills.
- Proficient in both Spanish and English. We are a German based company, therefore, many meetings will be conducted in English.
- Previous customer service experience.
- Passionate about technology and desire to understand our product inside out.
- Strong customer empathy, attention to detail and calm under pressure.
- A willingness to learn and progress.




- Problem solver and team player.

Core Competencies

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in both Spanish and English. Capable of analyzing data to enhance product and service offerings while maintaining attention to detail and customer empathy.

Highest-signal resume keywords

- Customer Service Experience
- Bilingual Communication (Spanish and English)
- Problem Solving
- Data Analysis
- Attention to Detail

ATS Optimization Keywords

Soft Skills

- Strong Communication Skills
- Customer Empathy
- Calm Under Pressure
- Willingness to Learn
- Team Player

Industry Keywords

- Inbound Customer Support
- Tax Return Management
- Accountant Relationship Management
- Process Improvement
- Product Insights

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📌 Ops & Support Associate - Madrid, Comunidad de Madrid, Spain
🏢 Jobtailor
📍 Madrid