Bilingual Customer Experience Advisor - €28,000-€30,000 + benefits - Barcelona office based

Our client, a high end luxury textile company is opening an office in Barcelona and is looking for an experienced customer service representative with C2 level Spanish and fluent C1 English. If you speak Catalan also, this could be a distinct advantage.

Reporting to the Export Sales manager, this is an exciting new opening for dynamic, B2B customer focused candidates, thriving on providing optimum levels of in client services for this well established and successful international organisation based in the UK.

Customer Support & Communication

Query Management & Resolution

Order & Process Handling

Customer Feedback & Improvement

The successful candidate will have the following attributes:

- Approachable, friendly, and customer-focused
- Empathetic, with the ability to understand and respond to customer needs
- Positive and resilient, with the ability to remain calm under pressure




- A team player who supports colleagues and collaborates effectively
- Takes ownership and responsibility for resolving customer queries
- Proactive and detail-oriented, with a versátil, can-do attitude
- Adaptable and open to change, with a willingness to learn

Skills & Experience

- Fluent in Spanish and English
- IT literate, with the ability to quickly learn new systems and processes
- 2-3 years proven experience within a B2B customer services environment
- Excellent planning and organisational skills, with the ability to prioritise and meet deadlines
- Previous customer service experience and an interest in design is desirable

The role is to start by September 1st and full training, including travel to the UK will be provided. The role is office based Monday to Friday in the Barcelona area. This is a small office where onsite presence is essential to answer the phones etc.

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📌 Bilingual Customer Experience Advisor (Barcelona)
🏢 Euro London
📍 Barcelona