For a temporary 12 month contract we are looking for an experienced professional fluent in French, Spanish, and English who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers.

La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.

As a Supply Chain Customer Experience Agent you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required

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Your key responsibilities

- Oversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document management
- Regularly update customers and internal stakeholders on order status and any issues
- Handle customer inquiries, process returns, and claims to resolve customer issues promptly
- Identify potential obstacles in the fulfilment process, and work with any stakeholders to take corrective action.



Use root-cause analysis to understand key drivers of order failure in support of continuous improvement
- Understanding customer expectations and translating the voice of the customer for internal stakeholders
- Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetings
- Develop and present recommended improvements to the Customer Experience Manager. xsgfvud Monitor systems and processes to identify opportunities for continuous improvement

You bring

- 2 - 3 years' experience in customer service and/or order management
- SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valued
- Experience in export documentation, incoterms highly valued
- Good communication skills and excellent capabilities to resolve issues
- Capable of networking within our large organization spread out through different sites worldwide
- Capability to analyse customer data and KPI's
- Initiative to identify process improvements
- French, Spanish, and English is mandatory

📌 Supply Chain Customer Experience Agent (Sallent)
🏢 Gracia101 Talent Solutions
📍 Sallent