Responsibilities

- Provide first-line technical support.
- Diagnose and troubleshoot software, hardware, and system issues.
- Guide customers through product setup, configuration, and best practices.
- Escalate complex technical issues to the engineering team while ensuring timely resolution.
- Maintain detailed records of customer interactions and solutions in the support system.
- Create, update, and improve technical documentation, FAQs, and knowledge base articles.
- Identify recurring issues and suggest product improvements.
- Collaborate with cross-functional teams to enhance customer experience.

Requirements

- 1+ years of experience in a technical role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Experience documenting solutions, writing user guides, or contributing to knowledge bases.
- Familiarity with ticketing systems and customer support tools.
- Ability to explain technical concepts to non-technical users.
- Proactive and customer-focused mindset.

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📌 Technical Support Engineer (Madrid)
🏢 Jobtailor
📍 Madrid