Join us on a journey of endless possibilities. At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people‑first solutions powered by cloud‑based technology – helping organizations grow and enabling workforces to perform at their best.

This role will be responsible for processing, analysing, researching, validating, and supporting tasks related to the Strada Assist ticketing tool for the client’s employees, in accordance with the client’s service level agreements (SLAs). It also includes the support needed for the modules of Strada Portal and Strada Core.

Key Responsibilities

- Technical Support: Provide in‑house technical support for Strada Assist, Strada Portal, Strada Core or any other application under the team scope; analyse, prioritise and resolve faults to completion; resolve tickets in accordance with SLAs and escalation procedures.
- Issue Resolution: Diagnose and resolve software application issues following established procedures and methodologies.
- Problem Analysis: Understand and analyse problems, proposing resolution paths.
- Documentation: Ensure accurate and up‑to‑date documentation is maintained.
- Continuous Learning: Stay informed about the latest technology trends beyond internal training.

Business‑Related Skills

- Infrastructure Administration: Strong skills in integrating networking, systems, and monitoring solutions, along with general IT maintenance skills.
- Technical Support: Proven ability to support software and application technical problems; experience with Windows; experience with SQL.





Personal Skills

- Communication: Excellent verbal and written communication skills in English.
- Quality and Deadlines: High accuracy in terms of quality and adherence to deadlines.
- Organization: Ability to organise work and prioritise tasks to meet deadlines with minimal supervision.
- Autonomy: Ability to work independently while maintaining a strong commitment to the team and customer.
- Analytical Skills: Strong analytical, problem‑solving and organisational skills.
- Proactivity: Be proactive, dynamic and versátil.

Our Values

- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

- Health coverage.
- Wellbeing programs.
- Paid leave (vacation, sick, parental).
- Retirement plans.
- Learning opportunities.
- Other benefits contingent on successful completion of background checks, where permitted by law.

Employment Eligibility

To be considered, you must have current and future work authorisation in the country where you’re applying, without the need for visa sponsorship by Strada.

Equal Opportunity Employer

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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📌 Strada Assist Application Support (Granada)
🏢 1ES02 NorthgateArinso Granada S.L.U.
📍 Granada