Shape customer experience across a growing platform

Are you passionate about improving customer experience through data, insight, and cross‑functional collaboration?

We’re hiring a Customer Journey Manager to design, measure, and continuously improve customer journeys across a scaling, international technology business.

This role sits at the intersection of product, operations, and customer teams — with a direct impact on customer satisfaction, retention, and growth.

What you’ll be doing

- Define and map customer journeys across the full lifecycle
- Identify pain points and opportunities for improvement
- Develop and track key metrics (NPS, CSAT, customer health)
- Build dashboards and reporting frameworks
- Drive cross-functional initiatives to improve customer experience




- Translate customer insights into scalable processes and actions

What we’re looking for

- 5+ years’ experience in Customer Experience, Journey Management, or Service Design
- Proven track record of improving customer journeys using data
- Strong experience working cross‑functionally (Product, Ops, CX teams)
- Experience with journey mapping methodologies (frontstage + backstage)
- Ability to influence without authority
- Strong analytical and communication skills
- Fluent English required; additional European languages a plus

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📌 CUSTOMER JOURNEY MANAGER (Barcelona)
🏢 Momentum Global
📍 Barcelona