Manager Hotel and Car Partner support

Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.
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Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, long awaited bucket-list trip or overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.

We're hiring right now for a Global Manager, Hotel and Car Partner Support ! Search for #Travelport on LinkedIn and hear from our amazing team.

How you'll make an impact:
The Global Manager, Hotel and Car Partner Support will have deep expertise in the hospitality ecosystem relating to hotel and car partners, alongside strong knowledge of products, platforms, and tools provided to partners. The role requires strong expertise in hotel and car products and technical solutions, including integrations, APIs, and distribution capabilities, enabling effective support, issue resolution, and partner enablement at scale. The role is responsible for leading and scaling global partner support operations, owning the end-to-end support strategy and delivering consistent service excellence across regions.

This role will also drive operational modernization by harnessing automation, digital capabilities, and AI to transform support delivery, enhance partner experience, and unlock measurable performance gains. The role partners closely with Commercial, Product, Technology, and regional Operations teams to deliver a seamless, high-quality experience at global scale while supporting growth and innovation.

Your role in action:

Global Partner Support Leadership




Own the end-to-end integral partner support experience for hotel and car partners
Ensure consistent, high-quality delivery with appropriate regional flexibility
Serve as senior escalation point for complex and cross-regional issues
Build strong relationships with strategic partners
Act as a subject matter expert on hotel and car products and technical solutions including APIs and integrations
Drive operational modernization using automation, AI, and digital technologies

People Management & Leadership
Lead geographically distributed teams
Set clear goals and performance expectations
Foster an inclusive, high-performance culture
Drive talent development and succession planning
Build AI-enabled, data-driven capabilities within the team

Operational Excellence & Scalability
Define and manage SLAs, KPIs, and operational standards
Drive performance across CSAT, resolution times, and backlog health
Implement scalable solutions across tools and processes
Ensure readiness for peak periods and product changes
Embed AI-driven insights to optimise performance and predict demand

Cross-Functional & Regional Collaboration
Partner with Commercial, Product, Technology, Finance, and Legal teams
Represent the voice of partners in global forums
Align global frameworks with regional needs
Support onboarding and partner program changes
Partner closely with Product and Technology teams on integrations, APIs, and platform capabilities
Champion AI and automation opportunities across the partner journey

Strategy, Insights & Continuous Improvement
Contribute to global support and partner experience strategy




Analyse performance data to identify trends and risks
Lead transformation and continuous improvement initiatives
Provide executive-level insights and reporting
Leverage AI and advanced analytics to drive decision-making

Risk, Compliance & Governance
Ensure compliance with regulatory and data privacy requirements
Identify risks and implement mitigation plans
Maintain global policy consistency
Ensure responsible and compliant use of AI

Skills & Competencies
Strong global people management experience
Excellent stakeholder management skills
Experience in matrixed organisations
Data-driven and analytical mindset
Strong communication skills
Strong knowledge of hotel and car products, distribution systems, and partner tools
Understanding of APIs, system integrations, and platform architecture
Digital and AI acumen with innovation mindset

Experience & Qualifications
Experience in partner support and operations within hotel and car ecosystem
Experience managing integral teams
Deep understanding of hotel and car products, distribution models, and technical solutions including APIs and integrations
Experience working with Product and Technology teams on integrations and issue resolution
Proven track record of driving modernization using AI and automation
Experience using data and analytics to improve performance
Bachelor's degree or equivalent experience

Success Measures
Partner satisfaction (CSAT)
SLA and KPI achievement
Reduction in escalations and systemic issues
Team engagement and retention
Operational efficiency improvements
Impact of AI and automation initiatives

Discover why our teams love working here
We offer a competitive package.

Search for #lifeattravelport & #travelportUK for our employee stories on LinkedIn!

Your journey at Travelport starts here. xqbhyrx

Our application process is quick, easy, and hassle-free — apply in just a few minutes!

📌 Global Manager, Hotel and Car Partner Support (Barcelona)
🏢 Travelport
📍 Barcelona