MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services . As Europe's leading consumer electronics retailer, MediaMarktSaturn partners with the world's top tech brands to bring customers the latest and most innovative solutions.

This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools!

Key languages :
¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar".
Excellent command of German
Excellent command of any of these languages (Turkish/French/Polish/Dutch)
Professional level of English

Main responsibilities :
Communicate with customers via chat, video, and co-browsing tools
Understand customer needs and recommend the adecuado product through tailored solutions and expert advice
Support customers with the initial setup and discovery of their new devices
Identify opportunities for cross-selling and up-selling to maximize customer value
Share responsibility for project KPIs through reporting and analysis




Continuously develop your skills and contribute to training materials for the team

Core skills/experience :
Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.)
Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus)
Comfortable with digital communication tools and video calls
Ability to build trust and connect with customers in a clear, empathetic, and professional way
Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays)

What's on offer :
Fully remote position in Spain
Competitive Salary of EUR 25,000 + EUR 5,000 bonus
Permanent contract
10% discount on all the company's products
Languages Courses
Medical insurance

Our recruitment process? xqbhyrx
Step 1: Interview with our Recruiter to learn more about you
Step 2: Video Interview with the Team Manager and HR Manager

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Technology Customer Support Specialist with German (fully remote) (Madrid)
🏢 Babel Profiles
📍 Madrid