Barcelona At Amenitiz, we're on a mission to simplify hospitality management – empowering over 15,000 independent hoteliers to run smarter, not harder.

We're more than just another SaaS scale‑up.

We're revolutionizing one of the world's oldest industries.

About the role As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz.

You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and ensuring they see real value from day one.

This is a hands‑on, customer‑facing role where your work has a direct and visible impact on customer satisfaction and product adoption.

You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

Your mission * Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning. * Train and support hoteliers in a practical and engaging way, helping them become autonomous users. * Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention. * Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions. * Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience. * Share customer feedback and ideas with the team to continuously improve how we onboard new clients.





About you * You are a native French speaker with outstanding communication skills in English, and you are fluent in at least one of the following languages: Spanish, Italian, or Portuguese. * You have 1+ years of experience in a customer‑facing role.

Experience in the travel tech industry is a strong plus. * You enjoy helping people, explaining things clearly, and making complex topics easy to understand. * You are curious, proactive, and comfortable asking for support and feedback. * You are empathetic, customer‑oriented, and able to adapt your communication style to different people. * You are organized, reliable, and motivated to learn and grow in a team environment. * You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Benefits * Competitive salary – We recognize your hard work and celebrate your success with performance‑based incentives. * Comprehensive health & wellness coverage – Your physical and mental well‑being matter, and we’ve got you covered. * Stock options – Be a part of our success with real ownership in Amenitiz. * Get paid whenever you want – No need to wait until the end of the month – access your salary anytime. * Adaptable benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options. * Grow with us – Join a dynamic, fast‑growing, and international team (35+ nationalities) with limitless career opportunities. * Fuel your curiosity – We’ll buy you any book you want, plus we’ve built an inspiring library to keep your learning on track. #J-18808-Ljbffr

📌 Customer Onboarding Specialist - French Market (España)
🏢 Amenitiz
📍 España