The position The Service Operations Coordinator will be responsible for ensuring the successful end-to-end delivery of contracted services, meeting customer commitments in terms of scope, quality, schedule, cost, and safety.

The role coordinates planning, resource allocation, logistics, materials, technicians, and Health & Safety requirements to ensure smooth execution and achieve operational and invoicing targets.

Acting as the main operational contact for customers and internal stakeholders such a FSE, PM´s etc.

You will manages scope of works, risks, deviations, warranty on field activities through processes and tools.

Driving continuous improvement and ensuring compliance with company processes, tools, and safety standards. A proactive, results-oriented mindset is essential to ensure services are executed efficiently, safely, and without operational gaps.

Main responsibilities * Manage the end-to-end execution of contracted services to ensure customer commitments are met. * Coordinate resources, including technicians, materials, logistics, and H&S; requirements, ensuring readiness before execution. * Act as the primary operational contact for Field Engineers and support execution-related issue resolution.



* Manage risks, deviations, and scope changes, implementing corrective actions and minimizing financial impact. * Monitor costs and support achievement of invoicing and operational performance targets. * Participate in warranty-related activities at customer sites. * Drive continuous improvement through effective use of processes, systems, and planning tools. * Ensure work is delivered safely, on time, within budget, and according to quality standards.

Qualifications and Requirements * Ideally will have technical educational background but we open for other fields. * At least 5-6 years of experience in a similar role, ideally in after sales departments. * Must have strong stakeholder management skills and proactive personality. * Will be key to have great organizational and time management skills. * Must be able to speak in English (B2). * Ideally experience with SAP & Salesforce & CRM. * Must be willing to work on versátil hours if required based on the business needs. * The position is to be based in Vitoria-Gasteiz but will be hybrid (2-3 days home office). #J-18808-Ljbffr

📌 SERVICE OPERATIONS COORDINATOR (España)
🏢 Aeg Power Solutions
📍 España