Position Summary

The Support Procedures & Standards Senior Specialist ensures consistent and effective operations by developing and maintaining governance frameworks. This role supports cross‑functional teams in implementing standard processes, improving efficiency, and delivering high‑quality services aligned with organizational goals. The specialist collaborates with stakeholders to design practical standards, guide their adoption, and facilitate continuous improvement initiatives.

Key Responsibilities

- Provide guidance and support on governance and operational processes to align with organizational objectives.
- Develop and maintain governance frameworks, templates, and best practices to standardize processes.
- Coordinate change initiatives, including planning communications, conducting training, and assessing readiness.
- Organize workshops and gather feedback to identify improvement opportunities and implement enhancements.
- Define and monitor performance metrics (KPIs) to ensure efficiency and adherence to standards.
- Collaborate with stakeholders across teams to ensure alignment and understanding of governance requirements.
- Support improvement programs by coordinating actions, tracking risks, and reporting progress.
- Assist with adoption and effective use of customer‑support tools and systems, ensuring readiness and user engagement.

Candidate Profile

- Education: Bachelor’s degree or equivalent experience in a relevant field.
- Experience: Background in customer service, operations support, or similar roles. Knowledge of the travel industry or related customer service sectors is advantageous.




- Knowledge: Familiarity with IT service frameworks (e.g., ITIL) is a plus.
- Project Management: Experience managing projects or contributing to process improvement initiatives.

Skills & Competencies

- Strong communication and collaboration skills.
- Ability to adapt to change and support adoption of new processes.
- Analytical thinking and problem‑solving abilities.
- Comfortable using business tools and technology systems.
- Commitment to delivering quality services and continuous improvement.

What we can offer you

- A truly global DNA – Everything at Amadeus is general, from people to business.
- Great opportunities to learn – Learning through on‑the‑job training, formal learning activities, and day‑to‑day interactions.
- A caring environment – Supports personal and family life.
- A hybrid working model – Compatible with employees’ preferences.
- A diverse and inclusive community – Commitment to diversity and inclusion.
- A reliable company – Trust and reliability as fundamental values.
- A critical mission and purpose – Powering the future of travel.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams. Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels.

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📌 Support procedures & standard senior specialist (Cataluña)
🏢 1191 Amadeus Hospitality Europe, S.L.U.
📍 Cataluña