For a temporary 12 month contract we are looking for an experienced professional fluent in French, Spanish, and English who enjoys providing excellent service, a highly proactive individual to represent our values in front of our customers.As a Supply Chain Customer Experience Agent you will be the primary contact to provide supply chain support for our EUR- Taste division and meet customer expectations. Our Customer Experience team also Interacts on a regular basis with Account managers, logistics, planning and other internal stakeholders as required.Your key responsibilitiesOversee customer orders, including order entry, order status, document creation, order release, shipment tracking, and document managementRegularly update customers and internal stakeholders on order status and any issuesHandle customer inquiries, process returns, and claims to resolve customer issues promptlyIdentify potential obstacles in the fulfilment process, and work with any stakeholders to take corrective action.



Use root-cause analysis to understand key drivers of order failure in support of continuous improvementUnderstanding customer expectations and translating the voice of the customer for internal stakeholdersProduce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of scorecards and participate in client meetingsDevelop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvementYou bring2 - 3 years’ experience in customer service and/or order managementSAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valuedExperience in export documentation, incoterms highly valuedGood communication skills and excellent capabilities to resolve issuesCapable of networking within our large organization spread out through different sites worldwideCapability to analyse customer data and KPI'sInitiative to identify process improvementsFrench, Spanish, and English is mandatory

📌 Supply Chain Customer Experience Agent (España)
🏢 Gracia101 Talent Solutions
📍 España