Descripción del trabajo IT Support Specialist Level 2 – Onsite (Barcelona, Spain) About Sustainable Talent: Sustainable Talent is a leading workforce solutions partner dedicated to empowering high-growth organizations through tailored talent acquisition, advanced technology, and human-centric support.

We work closely with innovative companies around the globe to help build teams that drive progress and success.

Position Overview: As an IT Support Specialist Level 2, you will serve as the primary on-site technical resource supporting end-users in our client’s Barcelona office.

In this role, you’ll deliver exceptional customer service while resolving a wide range of technical issues across MacOS and Windows environments.

You will be employed by Sustainable Talent and embedded within the client’s IT team to provide seamless support.

Key Responsibilities * End-User Support Serve as the primary on-site L2 IT support for the Barcelona office, providing troubleshooting and resolution for MacOS and Windows devices.



* Address and resolve escalated IT tickets while maintaining high customer service standards, using tools such as Zendesk for ticket management. * Provide support and training for productivity applications like Gmail/G Suite and Slack. * Build strong relationships with end-users and offer technical guidance in a friendly and approachable manner. * Coordinate with higher-level support teams (L3/engineering) for complex or unresolved issues. * Audio-Visual (AV) Support Manage, maintain, and troubleshoot AV equipment in conference rooms, including Zoom Rooms cameras and audio peripherals. * Deliver technical support for in-person and hybrid meetings, ensuring AV systems are always ready and functioning. * Rapidly troubleshoot AV issues to minimize disruptions during meetings and events. * Device Management & Logistics Oversee the lifecycle managemen #J-18808-Ljbffr

📌 Spanish Speaking It Networking Support (España)
🏢 Sustainable Talent
📍 España