Functions and Responsibilities:

Issue Resolution:
- Analyzing and resolving invoice discrepancies and any related issues in a timely and efficient manner
- Fast and effective response to inbound calls/emails.
- Solve status queries.
- Escalate potential issues.

Service Excellence:
- Providing the best- in- class supplier service based on a fine understanding of the nature of Accounts Payable.
- Ensure contractual SLA is maintained (48 hours to answer emails) .
- Ensure the E2E supplier service process.
- Vendor Relations: Managing vendor inquiries, offering clarifications.

Cross-department Coordination: Collaborating closely with internal teams (Accounts Payable, Treasury, other deparments) to resolve the issues

Requisitos:

Requirements:
- Languages: English required, Spanish preferred but not mandatory. Additional languages are considered an asset.

Competencies:
- Customer orientation
- Strong attention to detail.
- Strong communication skills.




- Strong analytical and problem- solving skills
- Flexible and autonomous.
- Initiative, highly proactive and adaptable approach.
- Solution oriented.
- Real capability to listen to customers, understanding of their needs.

Specific Knowledge required: Proficiency in SAP and Microsoft Office.

Se ofrece:

- Canteen with a full meal for €3. 60 (deducted directly from payroll)
- Gym at the office + guided classes outside working hours for €18/month
- Parking
- Adaptable compensation: health insurance, transport card, childcare (paid through payroll)
- Pension plan with Banco Santander (in case of termination, it becomes the employee's property)
- E- shop with discounts on company products
- Christmas hamper with group products valued at over €1, 000
- Remote work allowance of €200 in the first month - 2 days home office

📌 Accounts Payable Back Office - Call Center en Barcelona
🏢 Michael Page
📍 Barcelona