Are you interested in modern technologies and eager to support innovative solutions? INEXTO, a integral leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100 billion products annually, and we’re just getting started!
At INEXTO, you will be part of a professional team dedicated to ensuring the reliability and efficiency of our solutions. As a Software Support Engineer, you will collaborate with talented professionals, applying your technical and analytical skills to support secure, user-friendly applications that make a real impact on the market.
Please note that this position is based in Inexto Spain. We require a hybrid working model, with regular presence at our Madrid office.
Responsibilities:
Manage second-level application support
Create and monitor support requests with our ticketing tool
Filter and fix issues and escalat if necessary
Ensure communication with our development teams in Europe




Investigate logs/traces on Microsoft systems
Support the integration of our solution in various industries and customers
Qualifications:
3+ years in a Software or IT environment
Good SQL language knowledge (queries, etc.)
Basic SQL Server and IIS knowledge
Good understanding of network protocols (TCP/UDP)
Good knowledge of the Windows environment, including Windows Server
Customer-oriented, solution-oriented, analytical, and problem-solving skills
Strong communication skills
Willingness to travel from time to time
Very good English level (spoken and written)
Can't cover everything? No problem. We don't expect you to know everything, but we value your ability to apply your knowledge effectively and collaborate with colleagues and clients. Specialized knowledge, openness, and a keen interest in learning and applying new skills are essential.
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📌 Software Support Engineer_spain (Madrid)
🏢 Inexto
📍 Madrid