G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.
We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions. Do you want to actively shape the digital transformation with us?
Job Overview / Summary
The Service Owner has the end-to-end responsibility for services delivered by Digital Operations, which also includes management of the service portfolio to ensure the right service mix, as well as being aware of impact of changes on services.
Service Owner work to stay on top of matters that regard development and delivery of services and therefore must maintain a number of internal interfaces throughout Digital Operations. These interfaces include communication with R&D; and Product Management in the Business Line to follow and impact the service setup, as well as individuals in Sales to provide service information in sales phases and Datacenter & Delivery to align service transition and delivery of the service portfolio.
In order to have the overall end-to-end service expertise and awareness of all matters that affects the service,



the Service Owner is required to have excellent interpersonal and internal stakeholder management skills, as well as deep technical skills in applicable service areas.
Objectives
SLA performance
Shadow P/L for service
Cost and resource effectiveness for service
Follow process landscape and compliance requirements
Take accountability and responsibility towards assigned process roles
G+D values
Accountabilities
Manage the service portfolio (the right service mix and impact of changes on services)
Service strategy and roadmap
Defining and maintaining SLAs
End-to-end Service Lifecycle Management for the portfolio from a Digital Operations perspective in regards to demand in service design, implementation and maintenance, as well as features, functionality, use‑case designs and business cases
Decisions about new software releases (version X.Y), with Product Management taking decisions on version X and Head Service Management on version X.Y
Ensure, in collaboration with Supplier Manager and Analyst, that contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments
Continuous measurement of performance of the service, as well as subsequent design and implementation of improvements in order to increase resource and cost effectiveness
Service specification, including up to date service documentation, for new and existing services by putting requirements on and follow‑up on execution in regards to service specification with Head Project Management, Project Manager, Head Service Operations, Cloud & DC Manager, Resource Management and Service & Process
Specialists
Standardization of solution portfolio, supported by Bid Analysts




Provide input to Global Head of Service Management with regards to future strategic development and unaccounted for developments
Responsibilities
Service and service portfolio shadow P/L in accordance with defined service strategy and targets
Be the service interface towards R&D; and Technology and Innovation, and towards Product Management in the PLM process
Forecast capacity in regards to new services to be provided to Datacenter & Delivery to enable them to forecast staffing and resource needs
Proactive horizontal communication across Datacenter & Delivery and Service Quality & Excellence in Professional Services for Service Lifecycle Management (SLM)
Define new services, SLAs, updates and changes in datacenter strategies in collaboration with Datacenter and Delivery Management
Close collaboration with Service & Process Specialist, Design Architects, and Service Design Specialists in regards to defining, planning and executing on service specification requirements on new and existing services
Be the bridge for the service between Product Management and Operations as well as to define, put requirements on and support Datacenter & Delivery in regards to service delivery capabilities needed
Follow integral policies, procedures and tools
Meet compliance and information security requirements related to the service
Evaluate, improve and add applicable work instructions
Identify and address day‑to‑day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment
Timely and accurate time reporting
Education And Experience
University degree or equivalent experience or education
Minimum of 2 years of experience from Service Lifecycle / Portfolio Management / Product Management, preferably as service or portfolio owner
Experience of IT, Cloud technologies and/or Security information systems
IT, IoT, Telecommunications and/or

📌 Service Owner (España)
🏢 Giesecke+Devrient
📍 España