Are you looking for a new challenge in your career? Do you have experience in IT management in cloud environments? Econocom Services is looking for a Service Manager for a new service of system operations in an AWS environment. Your tasks will be:
Being the main point of contact for the client regarding the service.
Manage the compliance of the SLAs and OLAs.
Lead the implementation of the service and the innovation through the service life cycle.
Design and plan corrective actions whenever it becomes necessary.
Manage the resources associated with the service.
Conduct post-mortem analyses, identify root causes (RCA), and implement preventive measures.
Monitor system performance in real time, ensuring compliance with service standards and quality metrics.
Lead and mentor the Control Tower team, providing support and training to ensure optimal performance.
Generate executive reports, maintain proactive communication,



and manage service expectations.
Oversee monitoring tools, encourage automation, and participate in the continuous improvement of technologies.
Assess and manage risks, develop mitigation plans, and prepare for critical incidents
What we are looking for?
3 years of experience in Service Management.
Previous experience in 24x7 infrastructure services
Fluent English (B2 level or higher).
Experience with ITSM tools, especially ServiceNow.
ITIL certification.
Familiarity with monitoring tools, particularly Datadog.
Knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
What we can offer?
Contract Type: Permanent.
Location: Madrid.
Training Plan and Career Development Opportunities.
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📌 Service Manager - Tower Control (Madrid)
🏢 Econocom Servicios España
📍 Madrid