We are looking for an experienced Mule Soft Platform Operations Engineer to join a general support organization responsible for Level 3 platform operations and support. This role focuses on ensuring the stability, availability, performance, and continuous improvement of the Mule Soft integration platform environment. The position is operational in nature and not focused on API development, requiring strong expertise in platform management, troubleshooting, incident resolution, automation, and stakeholder collaboration within a multinational environment. Key Responsibilities Deliver daily Mule Soft platform operations and maintenance activities. Investigate, analyze, and resolve incidents within SLA targets. Handle escalated issues from Level 2 support teams. Monitor platform capacity, performance, scalability, and availability. Perform advanced troubleshooting using logs, monitoring tools, and diagnostics. Conduct Root Cause Analysis (RCA) and recommend corrective actions. Support production deployments, releases, and change activities. Manage service requests and operational support activities. Create and maintain SOPs, operational documentation,



and knowledge articles. Identify recurring issues and drive continuous service improvement initiatives. Develop automation scripts for repetitive operational tasks. Participate in major incident management and service restoration activities. Provide on-call and after-hours support when required. Monitor operational KPIs and ensure compliance with support processes. Collaborate with internal teams, external partners, and service providers across international locations. Required Skills Mandatory 5-7 years of experience in Mule Soft Platform Operations. Mule Soft Omni Gateway (Flex Gateway) expertise. Terraform. Git Hub. Open Shift. Authentication & Authorization technologies: OAuth Open ID AWS (foundational level). Azure (foundational level). ITIL processes. Argo CI/CD. Strong stakeholder management and communication skills. Nice to Have XML, XSD, WSDL, WS-*, Java, JSON. Networking fundamentals (VIPs, Firewalls, Load Balancers). Certificate lifecycle management. Soap UI. Postman. Silva. Linux. #J-18808-Ljbffr

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