Responsibilities

- Own, drive, and maintain the demand management process for the study portfolio
- Coordinate demand review meetings and prepare supporting presentations and reporting
- Provide recommendations for inventory optimization and stock management activities
- Maintain monthly and weekly planning activities, including the creation and management of Jira tickets and production orders
- Support the end-to-end lifecycle management of applications and digital devices
- Coordinate operational activities related to device provisioning, deployment, maintenance, and retirement
- Support monthly cost reporting activities related to hardware, workforce, logistics, and shipment/return costs
- Consolidate data from multiple sources and support study-level cost allocation and chargeback processes
- Own and maintain operational workflows within Jira and supporting tools
- Develop and maintain spreadsheets, formulas, and macros to improve operational efficiency and scalability
- Create, maintain, and improve operational documentation and knowledge base content
- Support procurement and purchasing activities related to digital device operations and associated services
- Own the end-to-end device return process

Requirements





- University degree in a technical field
- 7–10 years of experience in IT Operations, Application Management, or a related operational role
- Proven ability to work independently and coordinate execution across multiple stakeholders
- Advanced expertise in data analysis, reporting, and spreadsheet-based solutions
- Strong planning, organizational, prioritization, and multitasking skills
- Excellent attention to detail and commitment to quality
- Process-oriented mindset with the ability to adapt to changing priorities and environments
- Experience supporting mobile application deployment and operational lifecycles
- Demonstrated experience working with senior stakeholders in cross-functional and integral organizations
- Experience providing second- or third-level technical support
- Familiarity with Mobile Device Management (MDM) platforms
- Understanding of data security, privacy, and compliance requirements within regulated environments
- Strong interest in digital health technologies, mobile applications, and wearable devices
- Fluent English communication skills, both written and verbal

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📌 DBM Operations and Process Specialist (Barcelona)
🏢 Jobtailor
📍 Barcelona