Responsibilities

- Lead customer onboarding, including training, documentation, and initial deployment support.
- Ensure smooth installation, commissioning, and integration of AC and DC products.
- Serve as the primary post‑sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
- Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
- Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success.
- Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
- Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Requirements

- 3–5+ years in B2B customer‑facing roles (Customer Success, Account Management, Pre‑Sales,



or Project Management), preferably in infrastructure, energy, or EV charging.
- Proven track record managing large, complex accounts and multi‑stakeholder relationships.
- Strong relationship management and consultative skills.
- Technical understanding of hardware/software solutions, ideally in energy or mobility.
- Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.
- Spanish + English speaking proficiency.
- Project Tracking and Risk Management experience.
- Installation and Commissioning expertise.
- Documentation Development skills.
- Collaboration and Escalation Management abilities.
- Customer Satisfaction Focus.

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📌 Customer Success Manager (Barcelona)
🏢 Jobtailor
📍 Barcelona