What would you do?

- Own the post-implementation relationship with Enterprise customers across the Italian market.

- Become a trusted advisor to senior stakeholders, helping them maximize the value of Instaleap's platform.

- Lead Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and strategic business discussions.

- Drive customer adoption, retention, and long-term growth.

- Identify upselling and cross-selling opportunities while ensuring customer success.

- Partner closely with Product, Sales, Operations, and Engineering to deliver the best customer experience.

- Advocate for customer needs internally and influence product improvements.

- Build strong executive relationships with C-Level leaders across major retail organizations.

Your experience has been shaped by

- 4+ years of experience in Customer Success, Enterprise Account Management, Consulting, or SaaS.

- Experience managing Enterprise or Strategic Accounts.

- Proven experience working with executive stakeholders (Director, VP, C-Level).

- Experience driving customer adoption, retention, and business growth.

- Strong understanding of SaaS business models and customer lifecycle management.





- Experience working cross-functionally with Product, Sales, and Operations teams.

- Native or fluent Italian, professional English (C1+) and Spanish is a plus.

Your SuperPowers

- Outstanding communication and relationship-building skills.

- Strategic mindset with strong business acumen.

- Customer-first mentality with a consultative approach.

- Ability to influence stakeholders at different organizational levels.

- Analytical thinking and problem-solving skills.

- Proactive, autonomous, and comfortable in a fast-paced environment.

- Passion for technology, innovation, and retail transformation.

- Ability to prioritize, execute, and create impact in ambiguous environments.

What we bring to the table

- Hybrid Work: Work together as a team.

- Versátil hours: We trust your work and skills.

- Additional days off to vacations.

- Half day off on your birthday.

- Access to Educational Budget.

- Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.

- Health insurance: Get the attention and care that you deserve. Available in some countries.

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📌 Enterprise Customer Success Manager (Barcelona)
🏢 Instaleap
📍 Barcelona