- Technician Staff Recruiting, Training and Development
- The foreman is responsible for production and quality control
- Staff department in order to optimize customer opportunities and productivity.
- Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
- Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
- Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
- Develop a production plan each month
- Break down the store performance expectation for flat rate hours to a daily number
- Then match the daily SPE by technician and set technician daily objectives
- Meet with each technician every day and review performance to objective
- Report to the service manager the results of the interviews and develop an action plan for any issues that need to be addressed.
- Inspect repair orders daily for legibility, accuracy and legality.
- Ensure that all manufacturer policies and procedures are followed.
- Manage the administration, tracking and follow-up required to stay current on warranty and receivables.
- Read, understand and take action on MIS to generate maximum revenue and control expenses.
- Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
- Administrative Functions




- Hold daily and monthly staff meetings as required covering key information.
- Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
- Complete body shop department reporting and month-end procedures on time.
- Other administrative duties as required

Dealership

L0418 Suburban Cadillac of Plymouth

What You’ll Do

- Technician Staff Recruiting, Training and Development
- The foreman is responsible for production and quality control
- Staff department in order to optimize customer opportunities and productivity.
- Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
- Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying development needs, coaching and mentoring.
- Customer Engagement
- Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
- Develop a production plan each month
- Break down the store performance expectation for flat rate hours to a daily number
- Then match the daily SPE by technician and set technician daily objectives




- Meet with each technician every day and review performance to objective
- Report to the service manager the results of the interviews and develop an action plan for any issues that need to be addressed.
- Inspect repair orders daily for legibility, accuracy and legality.
- Ensure that all manufacturer policies and procedures are followed.
- Manage the administration, tracking and follow-up required to stay current on warranty and receivables.
- Read, understand and take action on MIS to generate maximum revenue and control expenses.
- Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
- Administrative Functions
- Hold daily and monthly staff meetings as required covering key information.
- Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
- Complete body shop department reporting and month-end procedures on time.
- Other administrative duties as required

What You’ll Bring

- Strong attention to detail
- Sense of urgency
- Excellent communication
- Typing – ability to type efficiently
- Mathematics – using mathematics to solve problems.
- Accounting - knowledge of basic accounting principles
- ASE Certified in all eight specialty areas
- 10+ years of experience as a technician
- Acceptable driving record and a valid driver's license in your state of residence

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📌 Shop Foreman (Zamudio)
🏢 Lithia & Driveway
📍 Zamudio